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Submit A Ticket
Excavators
Member Utilities
Frequently Asked Questions (FAQs)
Contact Us

Member Utility Information Form

Company Information

General information

Company Name: *

District Code:

General Company Phone Number: *No Extensions

Repair Phone Number: *No Extensions

Locate Phone Number: *No Extensions. When excavators have questions on the locate marks.

Types of Facilities Operated: *PhoneCatvFiberPowerGasWaterSewerStormOther

Counties Served: *

Emergency Callouts

Verification Phone Numbers

Courtesy call to say emergency locate ticket was sent out Your default PIN for EI callouts is: 1234

Daytime Emergency Verification Phone Number: *

After Hours Contact Name:

After Hours Contact Phone: *

Alternate After Hours Contact Name:

Alternate After Hours Phone:

Billing Information

Where monthly invoices are sent

Send Invoices By: *EmailMail (There is a $5 monthly fee for paper invoices.)Check one

Email for Invoices

Billing Contact Name:

Billing Contact Title:

Billing Contact Phone:

Billing Contact Email: *

Confirm Email Address *

Billing Address: *

Apartment, suite, etc:

City: *

State: *

ZIP / Postal Code: *

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Alternate Contact Name:

Alternate Contact Phone:

Alternate Contact Address:

Apartment, suite, etc:

City:

State:

ZIP / Postal Code:

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Purchase OrdersIf your company requires purchase orders, please list the current Purchase Order Number, Routing Number, or Pay Key Number below:

Purchase Order Number:

Routing Number:

Pay Key Number:

Receiving Station Information

How to receive tickets:EmailFTPFaxVoice CalloutPlease select a way to receive your tickets

Voice Call Out Number (Tel): *

Receiving Station Email: *

Confirm Email Address *

FTP Address: *

FTP Username: *

FTP Password: *

Fax Phone Number: *

Fax Extra Text

Faxes are an additional $.25 per ticket, on top of the base ticket cost.

Voice Callout Extra Text

Voice Callouts are an additional $1.50 per ticket, on top of the base ticket cost.

Extra Receiving Station Text

Note that you are charged for each place we send tickets to. For example, three email addresses would mean three times the ticket cost. What a lot of members will do is set up a dedicated email address just for receiving locate requests, say [email protected]. They then set that up on their end to auto-forward the tickets to everybody who needs a copy, or else they share the email password with anyone who needs to log into it to see the tickets. That way we're only sending tickets to one place, so you're only charged once, but everybody gets the ticket... and you can manage vacations and personnel changes on your end.

If you need to receive tickets at multiple places then please provide that information below. Understand you will be charged extra for each place we deliver your tickets to. (insert a blank text box here where they can describe their need).

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Contact information in case there is an issue

Contact Name: *For transmission problems, etc.

Contact Phone: *

Contact Email: *

Confirm Email Address *

Street Address:

Apartment, suite, etc:

City:

State/Province:

ZIP / Postal Code:

Alternate Contact Name:

Alternate Contact Phone:

District Mapping Information

General contact(s). Also listed as person(s) responsible for submitting/maintaining map of your "notification area," the area in which your company wants to be notified of excavation

Contact Name: *

Contact Title:

Contact Phone: *

Contact Email: *

Confirm Email Address *

Street Address: *

Apartment, suite, etc:

City:

State/Province:

ZIP / Postal Code:

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Alternate Contact Name:

Alternate Contact Title:

Alternate Contact Phone:

Alternate Contact Email:

Street Address:

Apartment, suite, etc:

City:

State/Province:

ZIP / Postal Code:

One Call Members Hours of Operation

Please indicate your company’s normal hours of operation (when your office is staffed) in the spaces provided below. If you do not list any hours then we will set you up as always open.

Sunday Hours

Open:

Close:

Monday Hours

Open:

Close:

Tuesday Hours

Open:

Close:

Wednesday Hours

Open:

Close:

Thursday Hours

Open:

Close:

Friday Hours

Open:

Close:

Saturday Hours

Open:

Close:

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Holidays

Please list holiday name and date observed on the next page (we will then use the after hours call out information). If you do not list any holidays then our system will only use your open/close hours to determine which of your emergency numbers to use on any emergency tickets we send to you.

Holidays

Electronic Ticket Agreement and Release Form Text - FINISH

Dig Safe North Idaho 811 has entered into an agreement with One Call Concepts (OCC), our contracted service provider, to provide tickets and other information electronically.

You acknowledge, by your signature below, for your organization, that Dig Safe North Idaho 811 has no control over third party telecommunications networks, servers, or the internet used in providing the services requested above, and that delays and disruptions of other transmissions over such networks are completely beyond the control of Dig Safe North Idaho 811. Dig Safe North Idaho 811 or OCC does not guarantee the availability or reliability of such telecommunications networks beyond its control.

It is your organization’s responsibility to confirm that all information sent through electronic methods (tickets by sequence number, audits, etc.) is received. Because emergency and other priority messages will be sent electronically, your organization must accept responsibility to frequently check your electronic receiving location and confirm the receipt of all information sent to your designated location.

By signing below, your organization agrees that it releases, remises and forever discharges, for itself and its predecessors, principals, agents, successors, and assigns, Dig Safe North Idaho 811 and/or OCC, and any of its agents, employees, successors and assigns of and from all claims, demands, damages, actions, causes of action nor suits at law or in equity, of whatsoever kind or nature, for or because of any tickets, reports or other information that OUNC attempts to transmit to you through the use of electronic delivery, whether it be through the internet or through telecommunication systems or otherwise.

By submitting this form, you agree to the following:

Delays and disruptions over third party telecommunications networks, servers or the Internet, all of which are used in providing backup messages, are completely beyond the control of the Utility Notification Center (UNC) and One Call Concepts, Inc. (OCC). The UNC and OCC do not guarantee the availability or reliability of such networks.
The UNC and OCC shall not be responsible or liable for any loss, damage or expenses incurred directly or indirectly as a result of any difficulties experienced by a third party service provider. Your organization is responsible for ensuring the method selected is capable of receiving the information.
SMS and Text Messages deliveries will not display any information from the ticket except the ticket number. They will provide you with a weblink to an online website, and that website will have the ticket details.

If you have any questions, please do not hesitate to contact the OCC Database Department at 877-269-6585 Thank you.

READ, ACKNOWLEDGED AND ACCEPTED:

Company: *

Title:

Digital Signature: *

Phone Number: *

Date: *

Terminal Code:

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Delivery Information

Please enter the one email address that tickets should be sent to:

Email Delivery: *

Confirm Email Address *

Signature *

Start signing your signature here

Please do not fill in this field.

Online Dashboards

This innovative feature shows detailed ticketing statistics from across Bonner, Boundary, and Kootenai counties in a convenient interactive format.

Coming Soon

FAQs

Have a question, or curious about the transition? Read the FAQs here. For assistance, please contact our team at [email protected] or call 1-877-668-4001

View FAQs

Not digging in Bonner, Boundary, or Kootenai counties?

For Locates in Benewah and Shoshone counties, go to:
https://nid811.com

For all other counties in Idaho, go to:
https://www.digline.com

Online Dashboards

FAQs

Not digging in Bonner, Boundary, or Kootenai counties?

Idaho Dig Law

Idaho Damage Prevention Board

Contact Us