General FAQs
What number should I call to submit a locate request with Dig Safe North Idaho 811?
Prior to October 1, 2026, to file a locate request for Bonner, Boundary, or Kootenai counties in Idaho via phone, please call 1-800-428-4950 or 811.* Starting October 1, 2026, Dig Safe North Idaho 811 will also serve Benewah and Shoshone counties.
To process locate requests via phone for Bonner, Boundary and Kootenai counties after January 1, 2026, please call 1-800-428-4950 or 811*.
Locate requests can be processed online by clicking HERE.
*As a reminder, the 811 call routing system is based on the physical location you are calling from and/or the cell tower that routes your call. Dialing 8-1-1 from outside or near the county lines could result in your call being routed to a different call center. To reach the Dig Safe North Idaho 811 center directly, please call 1-800-428-4950.
What are some of the software tools that are available through the Dig Safe North Idaho 811 center?
ISITE: The web portal used to access the suite of online notification area database management and ticket management tools. A single login will bring users to multiple tools, saving time.
IMAP: For member utilities to manage their notification area databases.
Locator Tickets: For member utilities to control the management, assignment, tracking, and response of locate requests.
My Tickets: For excavators to manage, track, and monitor their locate requests.
Ticket Check: A positive response system where member utilities may provide information regarding ticket status.
Ticket Search: A public portal that enables users to search, view, and print copies of locate tickets, including positive response.
ITICnxt: For use by excavators for submitting and managing locate requests online. ITIC Lite: A simplified tool for use by homeowners for submitting locate requests online.
Where can I obtain training for the DSNI system and products?
Free training is available for all of the systems and products. Please send an email to [email protected] to get more information regarding available dates and times.
Looking for system and product updates to be sent right to your inbox? Email [email protected] to be added to our mailing list for future communications.
What is the numbering system for ticket numbers?
The ticket number will be nine digits (YYJJJTTTT). The first two numbers represent the year (2026 = 26), the next three numbers represent the Julian date (the day of the year 1–365), and the last four numbers are the sequential ticket number for the day (1-9999th ticket submitted on that particular day). The 250th ticket processed on January 4, 2026, would have a ticket number of 260040250.
Is there a mobile app for the Dig Safe North Idaho 811 system?
Yes! The Dig Safe North Idaho 811 is available in the Apple App Store and the Google Play Store.