Bonner Boundary Utility Coordinating Council (BBUCC)
Why did the BBUCC transition to a new system?
The Bonner Boundary Utility Coordinating Council has entered into an agreement with One Call Concepts, Inc. (OCC) under which OCC will provide all One Call services for Bonner and Boundary counties in Idaho effective January 1, 2026. The new system provides BBUCC member utilities and excavators with new, easy-to-use technological capabilities.
BBUCC is responsible for coordinating the locating of underground utility lines in Idaho’s Bonner and Boundary counties. These utilities include electric, gas-oil-steam, communications-CATV, water, sewer, and temporary survey markings. With the huge investment that all utilities have in underground infrastructure, it is vitally important that you contact the Dig Safe North Idaho 811 center prior to digging on any project—large or small.
Submit tickets online via ITICnxt or call 1-800-428-4950 or 8-1-1 to notify Dig Safe North Idaho 811 of your planned excavation.
OCC brings a number of exciting technological capabilities to the center.
- For example, members now have the ability to create, modify, delete, and maintain their notification areas via a simple web-based interface. They will also be able to create extremely specific notification areas to reduce notifications that result in a clear/no conflict status. OCC provides members with access to free ticket management tools that allow them to manage all of their notifications and workflow distribution.
- Excavators now have access to ITIC, OCC’s user-friendly online ticket entry tool, and are able to submit locates 24/7/365 from anywhere with internet access. Users can provide supporting documents via the upload feature and easily map out the area where the work is taking place on a multi-layer interactive map. A customized ticket management tool designed specifically for excavators is also available at no charge. Some areas served by OCC receive more than 80% of their located tickets via ITIC, which OCC believes is a testament to its intuitive interface and user experience.
When did the new BBUCC system go live?
The new one call services through the Dig Safe North Idaho 811 center, operated by One Call Concepts, went live on January 1, 2026.
General FAQs
What number should I call to submit a locate request with Dig Safe North Idaho 811?
To process locate requests via phone for Bonner, Boundary and Kootenai counties after January 1, 2026, please call 1-800-428-4950 or 811*.
Locate requests can be processed online by clicking HERE.
*As a reminder, the 811 call routing system is based on the physical location you are calling from and/or the cell tower that routes your call. Dialing 8-1-1 from outside or near the county lines could result in your call being routed to a different call center. To reach the Dig Safe North Idaho 811 center directly, please call 1-800-428-4950.
What are some of the software tools available through the new Dig Safe North Idaho 811 center?
ISITE: The web portal used to access the suite of online notification area database management and ticket management tools. A single login will bring users to multiple tools, saving time.
IMAP: For member utilities to manage their notification area databases.
Locator Tickets: For member utilities to control the management, assignment, tracking, and response of locate requests.
My Tickets: For excavators to manage, track, and monitor their locate requests.
Ticket Check: A positive response system where member utilities may provide information regarding ticket status.
Search and Status: A public portal that enables users to search, view, and print copies of locate tickets, including positive response.
ITICnxt: For use by excavators for submitting and managing ticket requests online. ITIC Lite: A simplified tool for use by homeowners for submitting ticket requests online.
Where can I obtain training for the new system and products?
Free training is available for all of the systems and products. Please send an email to [email protected] to get more information regarding available dates and times.
Looking for system and product updates to be sent right to your inbox? Email [email protected] to be added to our mailing list for future communications.
What is the numbering system for ticket numbers?
The ticket number will be nine digits (YYJJJTTTT). The first two numbers represent the year (2026 = 26), the next three numbers represent the Julian date (the day of the year 1–365), and the last four numbers are the sequential ticket number for the day (1-9999th ticket submitted on that particular day). The 250th ticket processed on January 4, 2026, would have a ticket number of 260040250.
Is there a mobile app for the Dig Safe North Idaho 811 system?
Yes! The Dig Safe North Idaho 811 app is under development. More information will be released once it is live.