I use an automated ticket management system. Who do I contact to make sure it will work?
Contact the Dig Safe North Idaho 811 Database Administration team by emailing [email protected] or calling 1-877-668-4001. They will work with you to make sure your ticket-processing system is compatible with our software.
Where can I obtain training for the Dig Safe North Idaho 811 system and products?
Free training is available for all of our systems and products. Please send an email to [email protected] to get more information regarding available dates and times.
Looking for system and product updates to be sent right to your inbox? Email [email protected] to be added to our mailing list for future communications.
Who do I contact for assistance with my login and password for the new system?
If you need assistance logging in to IMAP, please contact our team at [email protected] or by calling 1-877-668-4001.
If you need assistance logging in to the ticket management system, please contact [email protected] or call 1-877-668-4001.
Who do I contact to update my member information (emails, phone numbers, etc.)?
Please contact the Dig Safe North Idaho 811 Database Administration team at [email protected] or call 1-877-668-4001 to update member information.
Who will I contact to manage notification areas in the Dig Safe North Idaho 811 system?
IMAP is the easiest way to manage your coverage area(s). It is an easy-to-use online tool designed to let member utilities create and modify their areas of coverage.
For assistance with IMAP—including registering for access—please contact the Dig Safe North Idaho 811 Database Administration team at [email protected] or call 1-877-668-4001.
How do I request a search for tickets processed on or after January 1, 2026?
Dig Safe North Idaho 811 provides a comprehensive search function, Search & Status, that allows both excavators and member utilities the ability to search for all of their Dig Safe North Idaho 811 tickets. This includes tickets processed or received AFTER January 1, 2026, in Bonner and Boundary counties and tickets processed on or after December 1, 2021, for Kootenai county.
Ticket search assistance will be also available via Dig Safe North Idaho 811 Customer Support by emailing [email protected] or by calling 1-877-668-4001.
*For questions about tickets processed in Bonner and Boundary counties prior to January 1, 2026, contact Julie Kienzle with Pelican Corp via email at [email protected] or by phone at 307-394-1060.
What is a District Code?
A district code (also known as a CDC) is a unique identification that is assigned to member utilities within our database. These codes are used to identify the individual member utilities or even departments within a utility. They are also used as methods for identifying notification areas, ticket delivery, and contact information for each utility. Some members elect to have a single district code representing their entire notification area, while others choose to break down their notification area into multiple district codes allowing for internal handling based on those codes.