General FAQs
Where can I obtain training for the Dig Safe North Idaho 811 system and processing locate requests online?
Free training is available for all of our systems and products. Please send an email to [email protected] to get more information regarding available dates and times.
Looking for system and product updates to be sent right to your inbox? Email [email protected] to be added to our mailing list for future communications.
Who do I contact for assistance with my ID/contact info/login and password?
When you first access the online ticketing (ITICnxt) system, you will need to click the register to create a new login and password. For assistance, please contact our team at [email protected] or call 1-877-668-4001.
What options do I have for processing a locate request?
For excavations in Benewah, Bonner, Boundary, Kootenai, or Shoshone counties, you can file tickets through Dig Safe North Idaho 811’s online ticket submission system, ITICnxt, or you can call 1-800-428-4950 or 8-1-1 to process them over the phone.
If you have questions about processing tickets online, contact [email protected].
How can I get help while entering a locate request online?
ITICnxt users can get help by using:
- Live online chat – Just click the “live chat” button while logged into ITICnxt or from the login page
- Manuals and video tutorials – Training materials are available on under “Excavators”
- Contact us by calling 1-877-668-4001
For general questions regarding online ticket processing or to set up a time for training, send an email to [email protected].
Is there a mobile app for the Dig Safe North Idaho 811 system?
Yes! The Dig Safe North Idaho 811 is available in the Apple App Store and the Google Play Store.
When will I receive a copy of my ticket with the ITICnxt system?
If you provide an email address when submitting a locate request, an email confirmation will be sent to you. Click on the link to view your ticket and a satellite map that shows the excavation area you have identified. The link found on your email confirmation also will also provide access to any tickets you process. This information is valid after October 1, 2026, for Shoshone or Benewah County.
Can I process tickets 24/7?
Yes, Dig Safe North Idaho 811 processes all types of tickets 24/7/365.
ITICnxt users will be able to submit all tickets online 24/7. Requests submitted online after regular business hours that require review will be completed by the notification center the next business day.
Can I attach excavation site maps to my locate requests in the ITICnxt system?
You are able to attach files to a locate request with ITICnxt. ITICnxt users can attach photos, drawings, notes, or any other document from their computer to a locate request placed through the platform.
Please note that an attachment is only supplemental information to help member utilities understand your ticket. ITICnxt users MUST ensure the specific instructions in the body of the ticket clearly identifies the location of the proposed excavation area.
What if I have trouble logging into the Dig Safe North Idaho 811 online ticketing system?
The Help Desk is available to assist you with any problems you may have with logging into or accessing ITICnxt. You can reach the Help Desk during regular business hours by clicking the live chat button on the ISITE login page, emailing [email protected], or calling 1-877-668-4001.
How can I search for previously submitted tickets?
Dig Safe North Idaho 811 offers Ticket Search, a comprehensive search function that allows both excavators and member utilities the ability to search for Dig Safe North Idaho 811 tickets. Tickets for each county are available dating back to the following:
Kootenai County: December 1, 2021
Bonner and Boundary counties: January 1, 2026
Shoshone and Benewah counties: October 1, 2026
Ticket search assistance is also available via Dig Safe North Idaho 811 Customer Support at by emailing [email protected] or calling 1-877-668-4001.
*For questions about tickets processed in Bonner and Boundary counties prior to January 1, 2026, or Shoshone and Benewah counties prior to October 1, 2026, contact Julie Kienzle with Pelican Corp via email at [email protected] or by phone at 307-394-1060.